AUDITORS, DIAGNOSTICIANS, EXPERTS,
MAINTENANCE TECHNICIANS

Optimise the management of your teams’ calls

Services have always had to be impeccable, and call time-scales prompt. Driven by Uberisation, customers nowadays are demanding greater immediacy. Choosing one’s call slots and being informed in real time is becoming the norm. How do you adapt your organisation to respond more efficiently to these new requirements?

Optimisation of scheduled visits

optimise-call-out-teams-schedules to diagnose, service and maintain installations and minimise their outage rate

Breakdown and emergency management

manage-breakdowns-and-emergencies by mobilising the nearest qualified technician without compromising commitments to other customers

Management of your field teams’ key indicators

optimise-business-indicators such as preventive and remedial calls, time spent on the road and with customers…

Our expertise at your service

They trust us

Every day, more than 155,000 resources worldwide use our geographical optimisation solutions. Discover our main customer references for the audit, monitoring, maintenance, certification and service activity sectors

All our customer references

our-customers-optimise-their-call-out-teams-schedules

Business solutions to support you

Call management tool
Opti-Time Field Service
Bespoke SaaS solution

Optimise your mobile teams

Optimise appointment booking from your call centre or website
Manage your teams’ diaries (out-of-hours, holidays…)
Control constraints and emergencies
Allocate and monitor your teams in the field
Evaluate and smooth the long-term workload
Inform your customers in real-time and get their opinion
Use the API to incorporate these features in your application

Discover Opti-Time field service >
Access the demonstration >

Route optimisation tool
Opti-Time TourSolver
Turnkey SaaS software

Optimise and plan your routes

Plan relevant, realistic and profitable routes
Cut your operating costs, mileage and CO₂ emissions
Allocate the workload and teams
Send your customers personalised satisfaction surveys and use the findings for your future visits
Use the API to incorporate these features in your application

Discover Opti-time TourSolver >

geoconcept-solutions-recognized-by-gartner

Our solutions have been recognised by Gartner, in the Field Service Management Magic Quadrant, and in the Vehicle Routing and Scheduling Market Guide since 2016.

More information about Field Service Management >

Optimise the management of your teams’ calls

Optimisation of scheduled visits

Breakdown and emergency management

Management of your field teams’ key indicators

Our expertise at your service

Increasing field teams’ productivity

Ensuring service continuity and measuring call efficiency

Maintaining and improving the customer relationship

They trust us

Business solutions to support you

Call management tool
Opti-Time Field Service
Bespoke SaaS solution

Optimise your mobile teams

Route optimisation tool
Opti-Time TourSolver
Turnkey SaaS software

Optimise and plan your routes

Geographical sectoring tool
Geoconcept Territory Manager

Maximise your operating profitability

Our solutions have been recognised by Gartner, in the Field Service Management Magic Quadrant, and in the Vehicle Routing and Scheduling Market Guide since 2016.

Field Service Management

[Interview] Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Field Service Management

Precision timing: engaging the customer to find the ideal ETA

Field Service Management

Field Service Management: a glimpse of how routine technical support might be delivered tomorrow

Field Service Management

3 key dimensions to ensure successful change management in service delivery

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Optimise the management of your teams’ calls

Optimisation of scheduled visits

Breakdown and emergency management

Management of your field teams’ key indicators

Our expertise at your service

Increasing field teams’ productivity

Ensuring service continuity and measuring call efficiency

Maintaining and improving the customer relationship

They trust us

Business solutions to support you

Call management tool Opti-Time Field Service Bespoke SaaS solution

Optimise your mobile teams

Route optimisation tool Opti-Time TourSolver Turnkey SaaS software

Optimise and plan your routes

Geographical sectoring tool Geoconcept Territory Manager

Maximise your operating profitability

Our solutions have been recognised by Gartner, in the Field Service Management Magic Quadrant, and in the Vehicle Routing and Scheduling Market Guide since 2016.

Field Service Management

[Interview] Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Field Service Management

Precision timing: engaging the customer to find the ideal ETA

Field Service Management

Field Service Management: a glimpse of how routine technical support might be delivered tomorrow

Field Service Management

3 key dimensions to ensure successful change management in service delivery

Call management tool
Opti-Time Field Service
Bespoke SaaS solution

Route optimisation tool
Opti-Time TourSolver
Turnkey SaaS software

Geographical sectoring tool
Geoconcept Territory Manager